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Emergency Assistance Button (SOS)
All Safety Connect–enabled vehicles will come equipped with an SOS button, with the call center’s 24-hour emergency assistance only a press away. When an emergency situation develops, subscribed customers will be able to quickly reach the Safety Connect response center to communicate their emergency. Again using embedded cellular and GPS technology, the agent will assess the situation and dispatch the necessary assistance based on the type of emergency.
Roadside Assistance
When a driver encounters problems on the road, the Safety Connect response center will be available for roadside assistance 24 hours a day via the SOS button. Call center agents will help drivers receive aid for a wide range of needs, such as towing, jump start, flat tire, fuel delivery, etc. With this service, drivers will not need to rely on additional membership organizations for roadside coverage to help them get back on the road.
All Safety Connect calls will be sent directly to Toyota’s dedicated, specialized telematics response center operated by ATX Group, a leading provider of global automotive telematics services for over a decade. Drivers can rest even easier with the added level of confidence that comes with having this service as the backbone of Safety Connect’s security offerings.
“While a portion of the industry appears to be migrating to reliance upon wireless handheld devices to deliver in-vehicle safety, we’ve followed our engineering insights and G-Book roots in Japan. Based on our experience and research, our core safety and security technology is embedded in the vehicle to help ensure reliability and responsiveness.”
Availability
Safety Connect will be delivered on select models beginning in late summer 2009 as embedded, factory-installed hardware that can be activated upon subscription at dealerships. An included one-year trial subscription will be offered for new vehicle purchases. More details on product roll-out will be announced closer to launch.
